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When you redeem an App Store Top-Up card, the amount on the card is added to your Apple ID as store credit.
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If you want to add more credit, buy another App Store Top-Up card or add funds to your Apple ID.
If you're not signed in to your iPhone, iPad, or iPod touch with the Apple ID that you want to add store credit to, follow the Redeem steps below. Find out what to do if your card isn't activated or you can't redeem your Top-Up card.
You might see Top-Up cards referred to as App Store & iTunes Gift Cards in other countries or regions.
Locate your redemption code
Peel or gently scratch off the label on the back of your App Store Top-Up card to reveal the hidden code. You need this 16-digit code, which starts with an X, to redeem your card.
Other forms of credit might not be 16 digits and might not start with an X.
Redeem your Top-Up card
- On your iPhone, iPad, or iPod touch, open the App Store app.
- Tap Today, then tap or your photo in the upper-right corner.
- Tap 'Redeem Gift Card or Code.' You might be asked to sign in with your Apple ID. Learn what to do if you forgot your Apple ID.
- If you want to use the camera in your iPhone, iPad, or iPod touch to add your Top-Up card, tap Use Camera. Make sure to follow the onscreen instructions to capture the redemption code.
If you're in certain countries or regions, or have an older card, you might have to enter the card manually: Tap 'You can also enter your code manually,' then enter the 16-digit code, which starts with an X, from the back of your card.
- Tap Done.
- The first time you try to redeem an App Store Top-Up card to your Apple ID, you’re prompted to enter your National ID. Enter your family name and given name as they appear on your National ID and a valid phone number.
Apple ID store credit is used for each purchase you make in any of the stores, including Apple Music subscriptions, until it's gone. Learn how to view your credit balance.
You can associate your National ID with only one Apple ID at a time.
If your card isn't activated or you can’t redeem your Top-Up card
If you can't redeem your Top-Up card, it might be because:
If the App Store can’t verify your National ID
The first time you try to redeem an App Store Top-Up card to your Apple ID, you're prompted to enter your National ID. You can associate your National ID with only one Apple ID at a time.
If we can't verify your National ID, you'll see an error message. Make sure that you enter your family name, given name, phone number, and National ID correctly. Your name must match how it appears on your National ID and the phone number must be valid to verify your National ID.
If you continue to receive the error, your National ID might be expired.
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If you've correctly entered your information and we still can’t verify your National ID, call Property & Credit (P&C) at 95159 to speak with customer support for additional help.
If you've reached the daily or annual Top-Up card redemption limit.
Each National ID can redeem up to 5000 RMB per day and 60,000 RMB per year.
If you see a message that says you've reached your daily or annual Top-Up card redemption limit, you must wait until your limit resets to redeem any additional Top-Up cards. Daily limits reset at midnight local time. Annual limits reset on January 1.
Get more help
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If you still can't redeem your Top-Up card, it might be invalid, previously redeemed, inactive, unreadable, or from a different country or region. P&C manages App Store Top-Up cards and redemption to your Apple ID. Call P&C at 95159 to speak with customer support for help.
If an app or game that you purchased with store credit doesn't work the way you expected, or if there's a problem with your purchase, you can report a problem.
- You might see Top-Up cards referred to as App Store & iTunes Gift Cards in other countries or regions.
- Use your credit to download apps in the App Store.
- Get an introduction to Property & Credit and learn about service laws and regulations that govern these cards in China mainland.
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Apple Store Gift Cards are issued and managed by Apple Pty Limited and can be applied only to purchases in Australia from an Apple Store, Apple.com/au/ or the Apple Contact Center in Australia.
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Gift cards are not reloadable and may not be redeemed for purchases made from Apple Media Services, at Apple resellers, for additional Apple Gift Cards, for cash (except as required by law), or for shipments outside Australia. Gift cards will remain active even if added to the Wallet app on your iOS device. Apple is not responsible for any lost or stolen gift cards or use without your permission. Keep them close; they’re valuable and can be redeemed by whoever finds them.
Additional payment will be required if the purchase price of your new Apple product exceeds the value of the gift card. Seems obvious, but we wanted to be sure you knew. Gift cards are also not for resale.
These terms and conditions do not affect your statutory rights. This card has no expiration date.
Void where prohibited or restricted by law. Gift card terms and conditions are subject to change without notice and some items may not be available for purchase. Please visit www.apple.com/go/agc for current terms, conditions, and limitations. Use of a gift card is governed by the laws of Australia. To check the available balance on a gift card, call 133-622 or visit www.apple.com/go/agc.
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