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We’re here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.

Send your product to Apple

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Your Apple ID is the account you use for all Apple services. To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. Apple MacBook Air MJVM2LL/A 11.6 Inch Laptop (Intel Core i5 Dual-Core 1.6GHz up to 2.7GHz, 4GB RAM, 128GB SSD, Wi-Fi, Bluetooth 4.0, Integrated Intel HD Graphics 6000, Mac OS) (Renewed).

Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.

Find an Apple Authorized Service Provider

Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. In some areas, you can even schedule a technician to perform an iPhone screen repair at your home or office.

Visit a Genius at an Apple Store

You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.

Learn more about your Apple Limited Warranty or AppleCare Product coverage status, and get service and repair information for a specific Apple product.

You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty.

*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Apple’s Limited Warranty or an AppleCare plan.

Back up your Mac

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And your memories. A few simple steps can save you from losing your favorite photos and files.

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Mac service and repair

Learn about AppleCare+ and the Apple limited warranty coverage, start a service request for your Mac, and find out how to prepare your Mac for service.

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Get AppleCare+ for Mac

With AppleCare+, you’re covered. Get accidental damage coverage and 24/7 priority access to Apple experts.

Have a question? Ask everyone.

The members of our Apple Support Community can help answer your question. Or, if someone’s already asked, you can search for the best answer

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